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Facebook and Disney execs raise $4.5m for 100ms to build live video infrastructure for the world

100ms

Live video infrastructure platform 100ms has announced a $4.5M seed round of funding led by Accel with participation from Strive.vc. 100ms provides infrastructure that allows any company to add Zoom-style video conferencing inside their app within hours. It was founded by the team that built live video infrastructure powering billions of video minutes a day at Facebook and Disney. In the pandemic, people’s lives moved to Zoom for studying, consulting doctors, meetings, even hanging out. However, users’ experience remained broken as consumers had to juggle between different apps and Zoom. As a result developers rushed to try and add live video inside their apps to provide a seamless user experience. However, adding live video to apps with current developer platforms is a long, cumbersome and expensive process. Current developer platforms that enable live video take months to integrate. And video still doesn’t work at Zoom-quality. Kshitij Gupta, Aniket Behera and Sarvesh Dwivedi solved these problems while building some of the world’s largest live video infrastructure deployments at Facebook and Disney. They launched 100ms in October 2020 with a view to democratise access to live video infrastructure for everyone. Having operated in beta for a long period, they launched powerful but fully customizable software development kits (SDKs) that allow developers to add Zoom-quality video to their apps in hours, instead of months. 100ms has quickly signed up clients like Paytm Insider, BookMyShow Townscript, Circle among others and were voted #1 product of the day on producthunt. “Being a video engineer all my life, I understand the complexity of adding live video at scale. For a long time, this infrastructure has only been available to very few developers. We started 100ms to build live video infrastructure for the world. Our SDKs are supported on all platforms including ios/android/web and are equipped to build high quality video along with all the edge cases in just a few lines of code. Our infrastructure is designed to handle the scale and offers super low latency across the world," commented Kshitij, co- founder and CEO, 100ms. The market for live audio/video infrastructure services is forecast to grow from $4.2B in 2019 to $17.7B in 2024. The rapid growth is being driven by enterprises across industries who are unbundling Zoom - edtech, telehealth, retail, gaming, fitness, social networks, virtual events. Audio rooms - which is all the rage after clubhouse, didn’t exist as a category before the pandemic. Aniket, co-founder and COO added: “Zoom is getting unbundled. Huge markets are being unlocked which are now leveraging white labelled video/audio - edtech, telehealth, gaming retail, fitness, audio rooms among others. 100ms aims to be the infrastructure layer for all these industries.” The funds raised will be used to build the world’s best video engineering team and product enhancement creating 100s of templates of live use cases, simplifying video access for companies across the world. On leading the investment round Abhinav Chaturvedi, Partner at Accel, said, “We believe all apps in the future will have video and audio embedded in them. 100ms is the best team to create the best in class developer product to enable this.” "An open extendable platform, built by experts in audio/video streaming, and supported by a budding engaged community instantly convinced us that the 100ms team is building a global-leading dev infra company,”said, Nikhil Kapur, Partner at STRIVE.vc who also participated in the investment round. About 100ms 100ms provides infrastructure that allows any company to add Zoom-style video conferencing inside their app in hours. The founding team built live video infrastructure powering billions of minutes a day at Facebook and Disney. About Accel Accel is a global venture capital firm that is the first partner to exceptional teams everywhere, from inception through all phases of private company growth. Accel has been operating in India since 2008, and its investments include companies like BookMyShow, Browserstack, Flipkart, Freshworks, FalconX, Chargebee, Clevertap, Cure Fit, Musigma, Moneyview, Myntra, Moglix, Ninjacart, Swiggy, Stanza Living, Urban Company, Zetwerk, and Zenoti, among many others. We help ambitious entrepreneurs build iconic global businesses. For more, visit www.accel.com or https://twitter.com/Accel_India. About Strive.vc STRIVE is a B2B/SaaS-focused fund with over 80 investments across India, Southeast Asia, and Japan, and managing over $200M in AUM. The firm has invested in several dev infra and SaaS companies in India including Hasura, Testsigma, and Classplus. Contact Details 100ms Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com

October 05, 2021 08:00 AM Eastern Daylight Time

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CSG Accelerates Growth, Expands Career Opportunities and Community Partnerships Across India with Flexible, Employee-Centered Work Philosophy

CSG

CSG (NASDAQ: CSGS) today announced the continued growth of its workforce in Bangalore, India, the largest office across the more than 20 countries where the company operates. CSG’s India technology centers of excellence, employ over 1,500 world class technologists, of which 500 were hired in the last year. The company continues to significantly invest and grow in India with up to 500 new hires to come in the next 18 months. Today, the office serves as a primary center for CSG product development, technology innovation and research. “At CSG, we create career opportunities where every day our employees can pursue their passions, show up as their true selves, and deliver unmatched value and results for our customers," said Sudhansu Panigrahi, head of India operations at CSG. "To unlock the full potential of our people, we’ve cultivated a culture that values authenticity and encourages every employee to dream big, fail fast, and constantly evolve. CSG is committed to delivering game-changing technologies that lead to extraordinary outcomes for our customers, and our growing team across India is at the heart of driving our innovation." CSG is reimagining what today’s workplace is like and how it should be, for both current employees and new hires. The company’s workplace of the future philosophy supports work-life integration and employees' diverse needs, providing flexibility and personal choice so employees can do their best work from anywhere in India. Today, CSG employees can work from their home offices, one of the CSG offices or a mix of both, letting them flourish in a workspace most conducive to their productivity and supporting each employee’s needs. Additionally, the company continues to emphasize and promote personal wellness and well-being by providing the resources and means to enable worldwide collaboration and personal connection across its over 5,000 employees. CSG’s commitment to inspire and deliver impact extends beyond its corporate walls and into the communities where its people live and work. In India, CSG works with the Udayan Shalini Fellowship Program (USF) and Prerana Nurturing Merit, two local non-governmental organizations (NGOs), to empower women through higher education, mentoring, training and employability. CSG’s focus on gender diversity and equitable gender representation in the workplace, has led to over 40% of new hires and 36% of the total CSG India employee base being women. CSG plans to engage with additional NGOs and expand its community partnerships in the future. CSG employees are also encouraged and supported with volunteer paid time off to give back to their communities in ways that are meaningful and impactful to each individual. To learn more about careers at CSG and our company culture, visit CSG careers. About CSG CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For nearly 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter. Copyright © 2021 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. CSG Contacts Jordy Spitale Public Relations 1 (504) 615-8820 Jordy.spitale@csgi.com John Rea Investor Relations +1 (210) 687-4409 john.rea@csgi.com Contact Details Tammy Hovey +1 917-520-2751 tammy.hovey@csgi.com Company Website https://www.csgi.com

October 04, 2021 08:00 PM Mountain Daylight Time

OPPO launches ColorOS 12 based on Android 12

OPPO

SHENZHEN, CHINA - Media OutReach - 5 October 2021 - Following Google release of Android 12, OPPO just released its new ColorOS 12 operating system (global version) based on Android 12, making it one of the first OEMs to release Android 12, available first on the OPPO Find X3 Pro in Indonesia and Malaysia. Serving as a pilot version of ColorOS 12, this edition will offer you a glimpse of how the new ColorOS iteration looks and feels. OPPO plans to unveil the full details of ColorOS 12 (global version) with an online event on Oct. 11 at 9am GMT, during which OPPO will disclose the inclusive and customizable design, rich features and strong performance, and the rollout timeline of ColorOS 12. Aiming to cover as many of its users as possible, OPPO is planning to cover 110+ devices and 150 million users across the world, making it the fastest and widest reaching ColorOS update in OPPO history. For the very first time, OPPO is also announcing a major update policy. Specifically, for the OPPO devices releasing from 2019 and onwards the company will guarantee three major Android updates for its flagship Find X Series devices 1, and two Android updates for the Reno/F/K Series and an Android update in some of the A Series models 2. Together with four years of regular security patch updates for the Find X/ Reno/ F/K Series, and three years for the A Series. 1 Excluding the Find X Lite and Neo models, which will be applied to two Android updates. 2 The policy is not applicable to the carrier models. Contact Details OPPO Ricca Huang riccahuang@oppo.com OPPO Lucas Yan yansu@oppo.com

October 04, 2021 02:00 PM Eastern Daylight Time

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#Artificial Intelligence in Healthcare - Sim&Cure Announces the Appointment of Dan Raffi as Chief Operating Officer and Board Member

Sim&Cure

Sim&Cure, leading medtech start-up providing a unique software solution combining Digital twin and AI technologies to secure neurovascular treatment of cerebral aneurysms, announces the appointment of Dan Raffi as Chief Operating Officer and member of the Board of Directors. We are excited to announce that Dan Raffi, PharmD, MBA has joined Sim&Cure as our new Chief Operating Officer on October 1 st. Dan is a veteran of the healthcare industry, with a track record of over 10 years at an executive level. Dan has held various leadership positions in big pharmaceutical companies such as Allergan (AbbVie) and Medtronic, a worldwide leader in medical devices. Dan brings with him extensive experience in leadership and in managing unique business transformations. Mathieu Sanchez, Sim&Cure CEO states“Bringing a seasoned leader like Dan will ensure the next phases of our transformation and will help us to reinforce our leadership in innovation using Digital twin and AI in endovascular procedures.” Until recently, Dan was the Vice President of Global Marketing for Medtronic Neurovascular and previously led the Neurovascular division in Europe, Middle East, & Africa & Russia for 3 years. Over his past 7 years in Neurovascular, Dan developed unique and disruptive partnership at international level with governments and with many external partners like MT2020, RapidAI, Viz.Ai and Sim&Cure. “I’ve been watching Sim&Cure for the past 7 years and I never forgot my first support to the company. There were 3 employees working in a “garage” (a kind of French Dream!). In 7 years, Sim&Cure established unique computational and AI algorithms which position their products as THE cutting-edge technology in endovascular procedures. This technology is already the standard of care across the globe as it reduces the procedure time, improves the safety and performance for patients and reduces the procedure cost for hospitals and healthcare systems. In the coming decade, AI will be the next revolution in the healthcare industry, and this is one of the reasons I decided to join Sim&Cure.” said Dan Raffi. In his role, Dan will collaborate with Christophe Chnafa, Chief of Innovation & Strategy Officer, to define the product portfolio roadmap to reinforce Sim&Cure’s leadership, to expand the geographic footprints of the company, and finally to define the next generation of partnerships with the rest of the industry and hospitals. “This phase is a critical moment for Sim&Cure and I can lean on very well established, dynamic, agile teams. I know many of them after 7 years of collaboration and it is obvious that these teams are ready to overachieve the needs of healthcare providers and the expectations of investors. We have all the attributes to be successful and, as an entrepreneurial leader, it is a privilege to join a team with this level of expertise and agility” said Dan Raffi. We are #HIRING If you are interested in joining a human adventure in artificial intelligence, we are #hiring, so please send an email with your resume to Pierre Puig @ p.puig@sim-and-cure.com – HR Director About Sim&Cure Founded in 2014 and located in the vibrant medtech ecosystem in Montpellier, France, Sim&Cure is an AI startup focused on improving endovascular surgery. The first focus of the company is the treatment of cerebral aneurysms with a proprietary software suite Sim&Size (a CE marked and FDA cleared Class IIa medical device) that has already been used to treat more than 7000 patients in 350 hospitals. The company employs 45 people and anticipates a phase of strong growth with additional recruitment in 2022 to continue to improve patient care. Learn more about Sim&Cure: www.sim-and-cure.com Learn more about Mathieu Sanchez https://www.linkedin.com/in/Mathieu-sanchez-4a764637/ Learn more about Dan Raffi: https://www.linkedin.com/in/dan-raffi-7491171b/ Learn more about Christophe Chnafa: https://www.linkedin.com/in/christophe-chnafa Contact Details Dan Raffi d.raffi@sim-and-cure.com

October 04, 2021 09:00 AM Eastern Daylight Time

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CSG Systems International to Hold Third Quarter 2021 Earnings Conference Call on November 3

CSG

CSG ® (NASDAQ: CSGS) invites you to participate in a conference call on Wednesday, November 3, 2021 at 5:00pm ET to discuss the company's third quarter 2021 earnings results. The conference call will feature CSG president and chief executive officer Brian Shepherd and CSG chief financial officer Rollie Johns. To reach the conference, call 1-888-440-4531 and use the passcode 6134021 Click here to join a webcast of CSG’s earnings call in live or archived format. # # # About CSG CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For nearly 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter. Copyright © 2021 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. Contact: John Rea Investor Relations CSG +1 (210) 687 4409 john.rea@csgi.com Contact Details John Rea +1 210-687-4409 john.rea@csgi.com Company Website https://www.csgi.com

October 01, 2021 06:30 AM Mountain Daylight Time

Virgin Money London Marathon using Restrata technology to help keep elite athletes COVID-Safe

Restrata

As the Virgin Money London Marathon returns to the city’s streets this Sunday, Restrata, a global contact tracing specialist, will be helping to keep the elite runners COVID-Safe with their cutting-edge technology. Already adopted by businesses and venues, as well as being used at international sporting tournaments, Restrata Platform is now being used to help ensure the world’s top marathoners arrive at the starting line in Greenwich for the 41 st London Marathon. In addition to daily Covid testing, the 100 elite athletes scheduled to take part in the Virgin Money London Marathon, including defending champion and world record holder, Brigid Kosgei, as well as their support staff, are wearing a Restrata tag in the elite hotel. This device means that if a positive case of Covid is recorded, it’s fast and simple to identify who else has shared the same space, at the same time, so that the necessary safety measures can be put in place to prevent any spread of the virus. Restrata Platform was initially designed to protect workers in the energy and industrial sector and ensure their safety. Having been further developed and successfully implemented at cricket tournaments for the Pakistan Super League (PSL), Indian Premier League (IPL) and the English Cricket Board (ECB), Restrata is proud to be part of bringing back large-scale sporting events in a safe, controlled way. Botan Osman, CEO, Restrata, comments: “Supporting the Virgin Money London Marathon this year is incredibly exciting for Restrata. As an international business much of our work is carried out overseas, so with the final stage of the race just a short sprint from our London office, and being a Londoner myself, this project is close to our hearts. “Helping to keep the elite team and their support staff safe with Restrata Platform and our contact tracing technology will ensure that the runners enter the race in top form and with 100% confidence. We're delighted to be able to support Hugh Brasher and his team in staging such a prestigious sporting event.” Hugh Brasher, Event Director of London Marathon Events, adds: “London Marathon Events is delighted to be working with Restrata to ensure we have accurate data to keep our elite athletes safe and healthy as they prepare for the Virgin Money London Marathon. “In this uncertain world, the Restrata technology gives us certainty in planning for some incredible racing between our elite athletes and para-athletes on Sunday 3 October at the 41st London Marathon.” About Restrata Founded in 2006, Restrata has been a pioneer in smart tech solutions that help multi-nationals safeguard their people, strategic assets, and physical infrastructure in some of the most challenging operating environments in the world. Restrata Platform is an integrated safety, security, and mobility cloud-based software. It is designed to manage the safety of people across sites, offices, and countries around the globe. In response to the pandemic, Restrata developed a COVID-Safe module within the Platform, creating a technology-enabled bio-secure environment for the safe return to operations in any industry. The Restrata Platform is already operational across offices, companies, venues, and international tournaments around the world. And in our uncertain world, The Restrata Platform can flex to address most safety and security concerns, leaving you and your workforce as protected and resilient as possible. restrata.com About the London Marathon The London Marathon was first held on 29 March 1981 and the millionth finisher in the history of the event crossed the line in 2016. The 40th Race took place on Sunday 4 October 2020 with elite races on a biosecure closed-loop circuit around St James's Park and 37,966 runners around the world running the virtual Virgin Money London Marathon on the course of their choice any time from 00:00:00 to 23:59:59 BST. Participants were able to download the Virgin Money London Marathon app powered by TCS to record their run. All finishers received a New Balance finisher's t-shirt and medal. In 2019 the Virgin Money London Marathon raised £66.4 million for charity, setting a new Guinness World Record for an annual one-day charity fundraising event for a 13th successive year. This brought the total raised for charity since 1981 to more than £1 billion. London Marathon Events gifts its surplus each year to The London Marathon Charitable Trust. Since 1981, The London Marathon Charitable Trust has awarded grants totalling in excess of £93 million to more than 1,490 projects in London and across the UK. Contact Details Fox Agency Chloe Murray +44 7961 116568 chloe@fox.agency Company Website https://www.restrata.com

October 01, 2021 05:47 AM Eastern Daylight Time

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Gen Z Responds, Demands More From Facebook and Big Socials

LookUp.Live

Facebook’s attempt during today’s Congressional hearing to defend its inaction to protect children from online harms fell short on transparency and accountability. Digital natives, tired of being the guinea pig for big social media companies, are taking their message to the global stage at the Youth 4 Youth iSummit, October 14-17th, 2021. Hosted by LookUp.live, a by-youth-for-youth social venture, in partnership with the creators of the Netflix docu-drama, The Social Dilemma, more than 100 youth activists, entrepreneurs, and innovators are confirmed to speak on topics ranging from digital addiction, suicide, ethical AI, sexual exploitation, and the undeniable impact of Instagram and Tik Tok on young girls mental health. A sampling of youth speakers includes: Maddie Freeman, who after losing several friends to suicide in high school, launched NoSo November to educate youth about social media’s impact on mental health/suicide. John Grady of Screen Allies will lead a panel of ethical engineers in a discussion around the definition, benefits, and need for more human-centered technologies. Smith Alley, Founder of Live Life Bigger, will speak to the effects of the addictive nature of social media and pornography on children and teens. Emma Lembke, Co-Founder of LogOff Movement, alongside her co-founder of Tech[nically] Politics, Aliza Kopans, will speak to current legislative efforts to regulate tech and how youth can get involved. Sanat Mohapatra, Founder of Unmasked, a mental health app, will speak to the importance of creating supportive, anonymous mental health communities. The Y4Y iSummit is a catalyst for uniting and mobilizing youth advocates and their allies who are taking bold actions to create a healthy, more inclusive, and responsible digital world. Nearly 700 youth advocates representing 35+ countries registered last year for what was believed to be the largest known gathering of youth changemakers committed to this global movement. Attendance at the Y4Y iSummit, which will be hosted live, virtually, and free around the clock in the US, UK, and India, is expected to double this year. In addition to the Children’s Screentime Action Network adult ally panel, which includes several parents who have lost their children to cyberbullying suicide or a social media challenge, a host of global leaders have stepped up in support of this movement including English Premier League star, Nedum Onuoha, Deval Patrick, Co-Chair of the Future of Tech Commission and former Governor of Massachusetts; Marissa Meizz, founder of No More Lonely Friends; Amanda LaCount, hip hop dancer, choreographer, and plus size model; Jenk Oz, the UK’s youngest CEO and social entrepreneur; and John Della Volpe, Director of Polling at Harvard’s Insitute of Politics and author of Fight: How Gen Z Is Channeling Their Passion and Fear to Save America. Senator Edward Markey will issue a call to action in support of this youth-led movement and the KIDS Act. Susan Reynolds, Co-Founder of LookUp.live, believes that youth-led and youth-designed solutions are key to fixing the broken digital ecosystem so it benefits the whole of society - especially youth. "Adult-designed solutions to a problem they don’t fully understand or - as in the case of the big social companies - have chosen not to fix, have had limited success. The Y4Y iSummit will amplify youth voices and showcase youth-designed solutions to creating a digital world in which they can thrive." Why it Matters The digital transformation of society is happening at a rapid pace yielding many undeniable social and economic benefits: mental health and wellbeing communities and support are more available online, access to information and economic opportunities have improved, as has the use of artificial intelligence to advance the sustainable development goals. Yet, our disruptive and ubiquitous digital ecosystem and attention economy are wreaking havoc on the social, emotional, and developmental fabric of our youngest generations - those born digital. Consider the following: Fact - Children who are cyberbullied are 3X more likely to commit suicide; Fact - Non-fatal self-harm for girls 10-14 has increased 189% since 2009 - coinciding with the launch of Instagram; Fact - Nearly 1 in 3 teen girls have been asked by adults for nudes online; Fact - 50% of youth surveyed say they feel addicted to their phones. One of the most important facts, however, is that Facebook’s own internal research, which was recently exposed in The Wall Street Journal Facebook Files, indicates that the company knows that Instagram is damaging youth mental health. Still, Facebook continues to push toward the launch of Instagram for Kids under 13. About the Organizers The Y4Y iSummit is made possible by LookUp and the creators of the Netflix Docu-drama, The Social Dilemma, in partnership with Center for Humane Technology, Children’s Screentime Action Network, AGL Communications, Digital Wellness Institute, Thred. and the JW Brick Foundation. Founded in 2019, LookUp is a youth-led 501(c)3 social venture dedicated to helping young people thrive in the digital world. Through our flagship programs and events, we discover, empower, and mobilize youth leaders who are taking action to raise awareness, inspire, and design a healthy, more inclusive, and responsible digital world. Exposure Labs is the film & impact production company behind The Social Dilemma a film that blends documentary investigation and narrative drama to disrupt the disruptors, unveiling the hidden machinations behind everyone’s favorite social media and search platforms. Attend: Those interested in attending any or all of the Y4Y iSummit should register HERE. Contact Details LookUp.Live Julie Barrett O'Brien +1 617-834-9227 info@lookup.live Company Website https://www.lookup.live

September 30, 2021 05:51 PM Eastern Daylight Time

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AFSA Welcomes Chopra Confirmation

American Financial Services Association

Today the U.S. Senate confirmed Rohit Chopra as Director of the Consumer Financial Protection Bureau (CFPB). The following statement should be attributed to Bill Himpler, President and CEO of the American Financial Services Association (AFSA), the nation’s oldest and largest national trade association singularly focused on the consumer credit industry: “Over the years, AFSA and its members have had the opportunity to work with Rohit Chopra both during his time as a Commissioner at the Federal Trade Commission and his prior stint as a senior leader at the Consumer Financial Protection Bureau. In engaging with our industry, Mr. Chopra has always been gracious with his time and in considering the views of the consumer credit industry. We congratulate Mr. Chopra on his CFPB Senate confirmation and look forward to working constructively with him on pro-consumer policies that ensure access to credit.” About AFSA Based in Washington, D.C., the American Financial Services Association (AFSA) is the national trade association for consumer credit, committed to protecting access to credit and consumer choice. Its 450 members include traditional installment lenders, vehicle finance companies, consumer and commercial finance companies, mortgage lenders and servicers, payment card issuers, industrial banks, and industry suppliers. For more information, visit www.afsaonline.org. Contact Details Dan Bucherer +1 301-503-6061 dbucherer@afsamail.org Ed McFadden +1 703-402-5036 emcfadden@afsamail.org Company Website https://www.afsaonline.org

September 30, 2021 04:56 PM Eastern Daylight Time

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Software Reliability a Key Concern During 2021, Haystack Analytics Review Finds

Haystack Analytics

Engineering productivity company Haystack Analytics has today published a review 1 into software development industry performance in 2021. The review investigated benchmarks and common trends between multiple industry reports, finding that software development is becoming an increasingly competitive field with the proportion of “high” and “elite” performing teams growing, whilst the proportion of “low” performing teams has dropped. The report also found growing concern about software reliability. One study conducted jointly by Haystack Analytics and Survation found that 57% of software engineers agreed “to a great extent” or “to a moderate extent” with the phrase "Software reliability at my workplace concerns me”. The review also points to another report produced by Google’s DORA team showing that even among engineering teams considered to be “elite” performers, only 10% fully implemented the Site Reliability Engineering practices they investigated. As more of our day-to-day lives become dependent on technology and as software plays a growing role in critical national infrastructure, it is important to understand how such challenges can be addressed. The report’s author, computer scientist Junade Ali, said: “The results are clear - psychological safety is paramount to preventing burnout, delivering better business outcomes and improving software reliability. The ability to balance the competing forces of risk and reward are an essential skill in engineering, empowering engineers to use their professional judgement with psychological safety is vital to addressing the issues we currently face in software reliability. For businesses to grow, engineers must be able to take calculated risks, using their professional judgement. No risk, no reward.” The review found that multiple studies and industry best practice have converged on the idea that psychological safety is essential to addressing issues of software reliability. The review highlighted research that found that low performing teams were 2.2 times more likely to have a culture that discourages risk than their high performing counterparts. Another study found that teams which excel at modern operational practices were also 1.8 times more likely to report better business outcomes. Ali continued: “Messengers should not fear getting shot and success through calculated risks should be rewarded. Feedback should be taken, not just given. Defensive cultures, where leaders cannot admit to their mistakes or the limits of their knowledge, should serve as a red flag to engineers going through the recruitment process. Strong engineering leaders have the humility to accept their own humanity.” 1 EngProd 2021: A Review on the State of Developer Productivity. About Haystack Analytics Haystack was founded in 2020 by Julian Colin and Kan Yilmaz for tech teams to learn more about roadblocks to their work, improve productivity and importantly identify burnout issues with developers. Haystack helps build elite developer teams by providing engineering metrics and alerts proven to drive performance, improve software reliability and prevent developer burnout. Through their integration with GitHub, Haystack is able to provide live data insights that illustrate the entire delivery process from commit to deploy, being able to highlight bottlenecks like code review and team productivity. Using this feedback loop, Haystack users have increased production deployments by 58% and achieved 70% faster cycle times on average. In less than 12 months since launch, Haystack is being used by more than 7,000 developers at elite developer teams in GoDaddy, Microsoft, The Economist, Indiegogo and Truebill among others as revenues have increased by an average of 36% month on month. In June 2021, Haystack announced it had secured a US$1.2m funding round after graduating from Y Combinator’s W21 batch. To explore Haystack, please visit: www.usehaystack.io or follow us on LinkedIn, Facebook or Twitter. Also, you can watch our videos on YouTube. Contact Details Haystack Analytics Bilal Mahmood +44 7714 007257 bilal@usehaystack.io Company Website https://www.usehaystack.io/

September 30, 2021 12:13 PM Eastern Daylight Time

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